Your Just account lives at the operator's own site, and only the operator can restore, verify or unblock it. This page walks you through the sign-in process and what to do when something goes wrong.
The route to your account
- Open the operator's own site in your browser – type the address or use a saved bookmark.
- Look for the sign-in button and click it.
- Enter the email address you used when you registered.
- Enter your password.
- Click the button to proceed.
If you don't have an account yet, registration happens at the operator's site too.
Resetting a password the safe way
Forgotten your password? The operator sends a reset link to the email address you registered with. Look for a password recovery or "forgot password" option on the sign-in screen, enter your email, and check your inbox – the link usually arrives within a few minutes.
If you no longer have access to that email address, contact the operator's support team directly with proof of identity. They'll walk you through the verification steps needed to regain access.
Getting in from a phone
Sign in from a mobile browser exactly as you would on desktop – same site address, same email, same password. Your account works across devices without any extra setup.
The operator runs its platform through the browser, so there's no need to install anything unless you choose to save the site to your home screen for quicker access.
The handful of things that go wrong
When sign-in fails, the cause is usually one of these:
- Wrong email or password – check for typos, extra spaces, or caps lock switched on.
- Account not yet verified – some operators ask you to confirm your email address before first sign-in; check your inbox for a verification message.
- Browser session problem – clear your cache and cookies, or try a different browser.
- Regional restrictions – the operator may block access from certain locations; a VPN or proxy can trigger this too.
- Self-exclusion in force – if you've set a cooling-off period or self-excluded, access is locked until that period ends. Contact support if you need help understanding the timeline.
Holds, checks and self-exclusion
Access can be restricted for reasons beyond your immediate control. Verification holds happen when the operator needs to confirm your identity – usually documents like a photo ID or proof of address. You'll be notified by email if this applies to you.
Inactivity can also affect access: accounts left unused for an extended period may be suspended as a security measure. Log in regularly to keep your account active.
If you've chosen self-exclusion, the lock is deliberate and cannot be bypassed until the period you set has ended. This is a responsible gambling tool, not a technical fault. For support during that time, visit BeGambleAware or call the National Gambling Helpline on 0808 8020 133.
The right door for help
Account problems – forgotten passwords, verification queries, unexplained blocks – go to the operator's own support channels. Just offers 24-hour support through live chat and email at [email protected].
Before you contact them, have your registration email ready, a note of when the problem started, and the exact message you're seeing on screen. That speeds things up considerably.
We run an independent information portal at Just, and we have no access to player accounts. For anything to do with sign-in, deposits, withdrawals or account verification, the operator is the only team who can help.
Keeping access safe
Sign in only at the operator's own address – typed by hand or reached through a bookmark you saved yourself. Never follow a link in an email or a message, even if it looks legitimate; phishing attempts copy the operator's branding closely enough to fool most people at a glance.
Use a password you don't use anywhere else, and change it if you suspect it's been compromised. On a shared device, sign out when you're done – leaving an account open on a communal computer or tablet is an avoidable risk.
Gambling is entertainment, not an obligation. If it ever stops feeling that way, help is available through GamCare (0808 8020 133, free and confidential), BeGambleAware, and GamStop for free self-exclusion across all licensed UK sites. Access to this content is restricted to those aged 18 and over (18+).
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.